IVR System

What is IVR?
IVR is a simple and effective way of communication. Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient.

Advantages of Interactive Voice Response:

Better Customer Service
By utilizing the IVR systems, a client will feel they are being better attended. A quick response is always available, with any question. The quick response is informative and time-efficient.
Use of IVR reducing customer wait time and cutting call volume. Ultimately it and saving time for both the client and company.

Boundless Customer Access:

As IVR systems perform its task 24*7, customers can make use of it at any time of their convenience. IVR systems are always at the customer’s disposal during office hours, holidays, and breaks dictate and limit employee availability. Customers can receive services whenever they need it. customers now have unlimited access to your business with the help of an IVR system.

Wider Personalization:
IVR allows you to create a better relationship with customers. For the known callers IVR system can be modified and programmed with personalized greetings. If the client or the caller ID information is available then only this can be possible.

Increase professionalism:
If you want to greet your customers in a very professional manner, the IVR system is doing it for you. You can showcase that you have more departments and employees than you actually have.

Create a Better Company Image:
IVR system creates a better impression on customers. Bigger organizations can use these to maintain consistency in customer service.

Error Free:
As compare to traditional receptionist IVR makes your entire process is error-free. IVR is an auto attendant.

Reduce operational costs:
IVR systems will replace a receptionist or a customer service agent. It is very affordable and will increase efficiency. As the operational cost reduces, the ROI is high.

Listed here some of the applications for the IVR:

• Call Center Forwarding
• Office Calls Routing
• Bank and Stock Account Balances and Transfers
• Surveys and Polls
• Efficient Call Routing
• Automated Self Service
• Advanced Speech Recognition
• Personalized Caller Information
• Healthcare Industry
• E-commerce Companies
• IVR in Restaurants
• Railway and Flight Ticketing

The benefits of using an IVR are crystal clear and the costs are relatively low. As well as it gives your business a huge ROI.

If you are looking for the best IVR service provider in India, C2sms is the one-stop solution for you. C2sms is the leading cloud telephony, service provider. They are specialized in bulk SMS, bulk voice SMS, bulk voice calls, IVR, long code/shortcode and toll-free numbers.

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What is bulk messaging? How does bulk SMS help your business?

Bulk SMS also referred as bulk messaging simply means sending out a large number of SMS for delivery to targeted mobile numbers. A good bulk SMS Service provider will make the process of sending out these many messages easy with the click of a button. Bulk SMS helps businesses and enterprises to send out important information to their customers. Bulk messaging is widely used for transactions, promotions and mobile marketing.

What’s the difference between transactional and promotional SMS?

Transactional SMS are those that the users have opted to receive and they are usually generated by machine/API whereas promotional SMSs are bulk messages not specific to optin users. 

What are the benefits of bulk SMS for business?

Most businesses usually look for cheap bulk messaging, free bulk SMS or cheap SMS Service provider in India. What they don’t realize is bulk messaging by default is less expensive than any other medium of transactional or promotional communication. The following are the benefits of messaging that’s how business can use bulk SMS services–

  1. Sending of personalized and customized information
  2. Brand awareness to existing users or new users
  3. You can send critical alerts to users. Stock markets and banks use SMS service widely for this purpose.
  4. This is an effective tool for internal or organizational communication
  5. It is still the fastest way to delivery any kind of information.
  6. Automation within a business is not possible without online SMS services.

How to choose the best bulk messaging partner?

A good messaging partner will care for your recipients as much as you do. The following can be the parameters to choose the best Bulk SMS Service provider–

  1. Easy API: Sending bulk SMS to lakhs of recipients must come in handy. Your bulk SMS gateway provider must give you a very easy API or admin panel that disseminates SMS via its SMS gateway in a blink.
  2. Sure-shot SMS delivery: The best bulk SMS partner will have re-routing of messages so effectively that each recipient receives the message come what may.
  3. Add-ons: A convenient bulk SMS solutions company should have easy add-ons. For instance, C2SMS various add-ons like bulk sms excel plugin, bulk sms mobile app, rewarding reseller program etc will give you endless opportunities to make your business communication easy, smooth, productive and easy on pocket.
  4. International bulk SMS service: The best bulk messaging provider will give you international bulk SMS gateway facility by default. C2SMS gives you bulk international sms service in 190+ countries across various sectors and industries.

Does C2SMS have dedicated OTP service and does it supports International SMS?

Yes,  we do have OTP sms for International with voice otp backup.