Automation is not anymore a differentiating factor but has become a necessity in making customer service a hit. one among the foremost common tools to realize that’s through an Interactive Voice Response or IVR System. An IVR is an inbound solution to enable the clients to succeed in bent the organization for support, amongst other services. the clients can use the dial pad or get help through speech recognition.

A sophisticated IVR reduces costs and gains productivity by automating customer interactions using prompts. These are often pre-recorded or are often programmed in such how to transfer the decision to measure agents. Having an efficient IVR solution has multi-fold advantages for the companies, we’ll attempt to specialize in the highest seven of them.

#1 Personalized Customer Interactions

Just because you’re employing a machine to serve the client, it doesn’t mean that you simply need to lose out on the “personal” touch. Set-up a customized greeting or a prompt to seamlessly transfer the decision to a live agent when the customer requires detailed information.

#2 Automation of Operations

Free your agents from handling activities. Automate customer service by allowing the clients/user to self-serve and acquire the proper information to unravel their issues. This permits the decision center agents to prioritize the clients and serve them in a more efficient manner.

#3 Increase Inbound Call Capacity

Interactive Voice Response (IVR) solutions enable the business to handle higher call volumes. The inbound calls are efficiently routed to the agent or department which is best equipped to handle the said issue. The customer has got to sometimes wait within the queue, the waiting time is relatively shorter than within the cases where the IVRs aren’t getting used.

With an IVR system, the companies can eliminate an intermediary customer support agent or receptionist who was tasked with the work to route the calls to the proper person – reducing human error. Moreover, deploying an IVR solution is straightforward to scale-up with none significant increase within the cost. Thus, IVRs are an economical way of improving operational efficiency and agent productivity alongside achieving high ROI.

#5 First Call Resolution

An IVR solution with its intelligent routing features ensures that the clients connect with the foremost capable agent within the first attempt. By reducing the time taken to ask various agents or passing the decision around, the customer query is often resolved faster with minimum waiting time and thus, cause higher customer satisfaction.

#6 Professionalize Your Calls

Greet the clients/users in a professional way. Make the greeting personalized yet professional to enhance customer engagement alongside directing the clients to the proper agent/department. Don’t lose out on any customers even during non-business hours. Set-up a pre-recorded message to be played during the vacation season. Thus, informing the clients about the unavailability of the support team. Doing this may help the clients to understand when to contact you instead of keep trying to succeed in out and not getting through. Which could hamper the reputation of the organization.

#7 Increase Customer Satisfaction

If the customer/user is in a position to urge a satisfactory answer to their query within the first attempt itself, this may not just leave an honest first impression but also will help in building a relationship with the customer. The longer the customer has got to wait or is passed around to multiple agents, the more aggravated things become. Since, with an IVR, the clients are ready to solve their queries on their own, it makes them feel more independent and empowered and thus, makes them more satisfied.

Get the best IVR service for your business from C2sms Solutions. They are the most trusted and popular IVR service Provider in Nagpur.

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What is bulk messaging? How does bulk SMS help your business?

Bulk SMS also referred as bulk messaging simply means sending out a large number of SMS for delivery to targeted mobile numbers. A good bulk SMS Service provider will make the process of sending out these many messages easy with the click of a button. Bulk SMS helps businesses and enterprises to send out important information to their customers. Bulk messaging is widely used for transactions, promotions and mobile marketing.

What’s the difference between transactional and promotional SMS?

Transactional SMS are those that the users have opted to receive and they are usually generated by machine/API whereas promotional SMSs are bulk messages not specific to optin users. 

What are the benefits of bulk SMS for business?

Most businesses usually look for cheap bulk messaging, free bulk SMS or cheap SMS Service provider in India. What they don’t realize is bulk messaging by default is less expensive than any other medium of transactional or promotional communication. The following are the benefits of messaging that’s how business can use bulk SMS services–

  1. Sending of personalized and customized information
  2. Brand awareness to existing users or new users
  3. You can send critical alerts to users. Stock markets and banks use SMS service widely for this purpose.
  4. This is an effective tool for internal or organizational communication
  5. It is still the fastest way to delivery any kind of information.
  6. Automation within a business is not possible without online SMS services.

How to choose the best bulk messaging partner?

A good messaging partner will care for your recipients as much as you do. The following can be the parameters to choose the best Bulk SMS Service provider–

  1. Easy API: Sending bulk SMS to lakhs of recipients must come in handy. Your bulk SMS gateway provider must give you a very easy API or admin panel that disseminates SMS via its SMS gateway in a blink.
  2. Sure-shot SMS delivery: The best bulk SMS partner will have re-routing of messages so effectively that each recipient receives the message come what may.
  3. Add-ons: A convenient bulk SMS solutions company should have easy add-ons. For instance, C2SMS various add-ons like bulk sms excel plugin, bulk sms mobile app, rewarding reseller program etc will give you endless opportunities to make your business communication easy, smooth, productive and easy on pocket.
  4. International bulk SMS service: The best bulk messaging provider will give you international bulk SMS gateway facility by default. C2SMS gives you bulk international sms service in 190+ countries across various sectors and industries.

Does C2SMS have dedicated OTP service and does it supports International SMS?

Yes,  we do have OTP sms for International with voice otp backup.

Is DLT mandatory and can I able to send SMS with DLT registration ?

Yes,  DLT registration is mandatory, and you can still able to send API sms with our default sender id for few days.