A few years back, customers had to stuck in long queues to see their account balance and to induce their passbook updated. And thus, the passbook was wanted by each family as documented proof of their group action details. Now things are so easy. Anyone can get their account details by just giving the missed call. By using the missed call service provider is giving a better experience to the customer of bank.
However, once transitioning to high-end technologies, customers have currently been authorized to access their bank details over the net. non-public sector banks majorly introduced this modification.
Following this trend, even government sector banks also are connection the bandwagon. New ways that of accessing the account have catalyzed advancement within the banking sector and revolutionized however the banking sector wont to work.
How Banking Sector has Adapted Technological Revolution?
Round the clock, customers are glued to their digital devices. Thus, banks identified mobile devices as a potential to attract public attention in less time. And with the increased digitization, internet, and card-based transactions, banks had to push their digital boundaries. And one such digital solution adopted by banks has been missed call service.
Banks have utilized this service in a variety of ways to provide prompt resolution to customer’s everyday banking queries. Let’s look at a few ways through which missed call service has proved to be beneficial for the banks.
1. Access to Bank Details
It lets clients instantly access their bank details by giving a missed call.
2. Balance Enquiry
The essential addition to this is checking the bank balance linked with the number. It allows the user to check their balance at any time by giving a missed call.
3. Multiple Accounts
Any customer having multiple accounts can easily get access to the balance of each account within no time with the missed call service.
Users can get an immediate log of the last five transactions by placing the missed call to the bank’s phone number. The only requirement is that the customer’s mobile number should be registered with the bank. The statement can be generated for up to 6 months.
5. ATM Card Verifications & Activation
In the case of new ATM Cards, customers can instantly verify the authentication of the cardholder by dropping a missed call at the asked bank’s phone number.
6. Generate OTP PIN
Increasingly, the service is extended to change PIN Number for your ATM cards in case you have forgotten or lost your PIN. By giving a missed call from their registered phone number, customers can generate OTPs to get their ATM pin changed.
7. Loan Details
Banks are using missed call service to filter interested leads for their loan schemes. Interested customers can simply send a missed call to receive information about the loans without getting stuck in the hassle of searching the information over the internet.
8. Certificate Statement
If you are currently paying for a loan or are planning for any other loan, you can get the certificate statements easily by sending a request for the same through a missed call service.
9. Scheme Related Information
If an investor is looking for any scheme to invest, they can easily avail all the required information about the products and schemes by leaving a missed call to show their interest.
Why It’s Useful?
Missed call services prevent many fraudulent activities from being witnessed by a large number of people every day. Through this medium, banks can make sure that customers are in control of their privacy and security.
Moreover, missed call service has also eased the overall process of banking for customers. Instant bank statements, bill records, account balances, and more information can be easily fetched with the help of a missed call.
These services are free of cost and minimal charges can be levied based on the type of the bank and its policy structure. With the missed call, the bank can connect with the account holders.
All that is required is a pre-registration of the mobile number getting linked to the account in the bank. With these many facilities offered, RBI as well as the banks, take adequate measures to ensure the security of every account.
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