Toll- Free

It doesn’t matter in what industry or market your business is, all businesses need to have an easy and efficient way for their customers to contact them. If you are just starting your business, you can usually get away with just using your local office number, but as you grow, expand, add new departments, and start having more customers, your front desk number will likely not be able to handle all your needs.

That’s why getting a toll free number is what makes the most sense. In this post, we will be taking a deep dive into the world of toll-free numbers. You will learn what toll-free means, how toll-free numbers work, how to set one up, what the benefits of toll-free numbers are, and which toll-free number provider you should choose.

What is a toll-free number?

A toll-free is a phone number that starts with one of the toll-free codes — 800, 888, 877, 866, 855, 844, or 833. A toll-free number allows the person calling to call the number, in this case, your company, for free of charge. You, as the owner of the number, are billed for both incoming and outgoing calls, which means that all your customers and prospects can call you with inquiries without needing to spend any money.

How to set up a toll-free number and how does it work?

Now that we have the toll-free definition in hand, we are ready to move on to explaining how to set up one.

The process of getting a toll-free number is fairly easy and it can usually be accomplished in a few minutes. However, a lot of companies aren’t aware of how easy it is. Many toll-free number providers just assume that people already know what toll-free is because toll-free numbers have existed for so long, ever since the 1960s, with some versions of toll-free numbers existing even earlier.

Also, they’re often included in existing business phone services. However, those business phone services don’t really outline the benefits of a toll-free number and how important it can be in the overall success of your company. This is one of the main reasons why we decided to write this article.

Having a toll-free number will add legitimacy to your company, which is very important if you’re running a small company that is just starting to make a path for itself on the market. It will show your customers and prospects that your company is more than just a mom-and-pop shop or a startup.

It can even help you expand your customer base quickly, as toll-free numbers are a more efficient way to get in touch with a business. If you have the ability to call a business free of charge, it can improve your customer service, which can, in turn, get you better results for your business.

How are toll-free numbers relevant for businesses of different sizes?

The first and quite possibly the most important benefit of a toll-free number is that you’ll never miss a call from one of your customers, which also means that you will never lose out on leads.

Because a toll-free number is available 24/7, you can easily cater to customers’ queries at any time from anywhere. This can significantly improve the efficiency of your sales and customer service in the long run.

Most of the time, toll-free numbers can easily be remembered and recalled, especially if it’s a vanity number, which is a number that has repetitive, sequential digits or digits that “look pretty”. If your customers are able to remember your phone number, they can easily reach you at any time, which provides them with better  customer experience.

Toll-free phone systems are usually set up in a way so that it’s easy to forward calls from it to any other number like an IP phone or a landline, meaning that your customer support reps can easily answer those calls. Also, if you move your office to a different part of town, country, or even a continent, you can easily take your toll-free phone number with you across the world.

Where you receive calls from

This is one of the biggest factors that affect the cost of a toll-free number for your business. The difference between prices on a country-by-country basis can be small or large.

For example, if you receive calls from the US and Australia, you may not notice such a big difference. However, if you were to receive calls from China, they could be much more expensive than calls from Belgium or Hong Kong. Some countries, especially in Europe, have a different cost-per-minute for calls from mobile phones and landlines.

How much time you expect to spend on toll-free calls each month

The longer are the phone calls placed over your toll-free phone number, the more you will end up spending on calls every month.

That’s why it’s great if you consider how much talk time you expect each month, as many providers offer plans that reduce their cost-per-minute based on how many calls you expect that month.

How you answer toll-free calls

How you answer a call is known as “call termination”. Unlike inbound rates, each country may have several different termination rates depending on where you forward the call to.

In general, you need to understand how to minimize your call termination costs. Call termination is a term used to define how you answer a call. Unlike inbound rates, each country has different call termination rates depending on where you decide to forward the call to, with forwarding calls to mobile phones will most likely be the most expensive option.

However, you can reduce or even eliminate these costs by forwarding calls to a VoIP. When choosing a toll-free number provider, look for those companies that allow you to answer calls with a c2sms.

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What is bulk messaging? How does bulk SMS help your business?

Bulk SMS also referred as bulk messaging simply means sending out a large number of SMS for delivery to targeted mobile numbers. A good bulk SMS Service provider will make the process of sending out these many messages easy with the click of a button. Bulk SMS helps businesses and enterprises to send out important information to their customers. Bulk messaging is widely used for transactions, promotions and mobile marketing.

What’s the difference between transactional and promotional SMS?

Transactional SMS are those that the users have opted to receive and they are usually generated by machine/API whereas promotional SMSs are bulk messages not specific to optin users. 

What are the benefits of bulk SMS for business?

Most businesses usually look for cheap bulk messaging, free bulk SMS or cheap SMS Service provider in India. What they don’t realize is bulk messaging by default is less expensive than any other medium of transactional or promotional communication. The following are the benefits of messaging that’s how business can use bulk SMS services–

  1. Sending of personalized and customized information
  2. Brand awareness to existing users or new users
  3. You can send critical alerts to users. Stock markets and banks use SMS service widely for this purpose.
  4. This is an effective tool for internal or organizational communication
  5. It is still the fastest way to delivery any kind of information.
  6. Automation within a business is not possible without online SMS services.

How to choose the best bulk messaging partner?

A good messaging partner will care for your recipients as much as you do. The following can be the parameters to choose the best Bulk SMS Service provider–

  1. Easy API: Sending bulk SMS to lakhs of recipients must come in handy. Your bulk SMS gateway provider must give you a very easy API or admin panel that disseminates SMS via its SMS gateway in a blink.
  2. Sure-shot SMS delivery: The best bulk SMS partner will have re-routing of messages so effectively that each recipient receives the message come what may.
  3. Add-ons: A convenient bulk SMS solutions company should have easy add-ons. For instance, C2SMS various add-ons like bulk sms excel plugin, bulk sms mobile app, rewarding reseller program etc will give you endless opportunities to make your business communication easy, smooth, productive and easy on pocket.
  4. International bulk SMS service: The best bulk messaging provider will give you international bulk SMS gateway facility by default. C2SMS gives you bulk international sms service in 190+ countries across various sectors and industries.

Does C2SMS have dedicated OTP service and does it supports International SMS?

Yes,  we do have OTP sms for International with voice otp backup.

Is DLT mandatory and can I able to send SMS with DLT registration ?

Yes,  DLT registration is mandatory, and you can still able to send API sms with our default sender id for few days.