Bulk SMS Marketing

Given its high response rates, Bulk SMS Service is widely used as a marketing channel. Some finance, logistics, and technology companies even use SMS to send order confirmation alerts and OTPs for two-factor authentication. However, most businesses are yet to realize the full benefits of SMS as a customer engagement and support channel.

SMS automation – i.e., to automatedly send and receive SMS based on business/customer event triggers – helps companies effectively use SMS as a customer engagement channel. SMS automation can help businesses boost customer satisfaction (e.g. surveys post car service, instant SMS responses), customer retention (e.g. renewal alerts for subscriptions), and conversion rates (e.g. missed cart offers, personalized offers on birthdays) while lowering support and operational costs (e.g. pre-delivery confirmations).

Benefits of SMS Automation

Improve conversions and sales – Make the most of the SMS channel’s superior open rates by sending missed cart offers, personalized birthday and anniversary promotions, annual event reminders (e.g. flowers for Valentine’s Day), and more via SMS. See how you can optimize conversions with A/B testing and C2SMS URL tracking.

Boost customer retention and renewals – Send timely service expiry reminders, renewal alerts for subscriptions, regular payment, and service reminders, and annual health checkup notifications directly to your customer’s mobile phones.

Capture data feedback at the right time – Reach the customer at the right time and right channel by sending survey questions via SMS post product purchase or service (e.g. hotel stay, AC repair). See how C2SMS mobile-friendly surveys can easily capture data and feedback.

Delight your customers – Provide instant, on-demand information to your customers by receiving inbound SMS inquiries and setting up automated SMS responses. Go one step further with C2SMS and send multi-media files (e.g. informational brochures, PDF menus, rate cards, location maps) with our SMS attachments.

Lower operational costs – Logistics and eCommerce companies can cut down on operational costs by sending pre-delivery confirmation messages e.g. “Send YES to confirm product delivery at 10 am tomorrow. Send NO to reschedule delivery.”

What can be automated?

Welcome messages

As soon as your customers register with you, send personalized bulk SMS welcoming them and include some handy bits of information like website links, intro videos, or how-to guides.


Automate reminders so your customers never miss an appointment, bookings, renewals, offers & more. This can be the day before, an hour before, or whenever works best.

Updates & Notifications

Send instant purchase and delivery notifications, support ticket updates, failed/successful payment alerts, usage/expiry alerts, and many more.

Feedback & Reviews

Sending an automated SMS Survey immediately after they made a purchase can really help you get an increased response and quality feedback.


Send personalized weekly or monthly tips and offers to customers based on their activity and pre-defined triggers. Also, send offers on milestones like anniversaries.

Referral Requests

Send automated SMS to your customers asking for referrals on a frequent basis or post-purchase. Keep expanding your customer base with minimal effort.

Contextual Alerts or Offers

Trigger specific text messages to be sent to your customers based on their favorite topic/product feature, based on their purchase behavior, or based on any specific set of actions or activities.

Re-Engagement Campaigns

‘Out of sight, out of mind holds true for brands as well. You can send a series of SMS with exclusive offers when customers are inactive (no usage or purchase) for a specified time period

Ready to Get Started?

Enjoy the experience, C2SMS is the right choice for you and your business!


A    B    C    D    E    F    G    H    I    J    K    L    M    N    O    P    Q    R    S    T    U    V    W    X    Y    Z

Services | Products | Career | Contact  


Hyderabad | Nagpur | Pune | Bharuch | Amravati

© Copyright 2020 C2SMS™ | A product of Fusion Technologies

Services | Products | Career | Contact  

© Copyright 2023 C2SMS™ | A product of Fusion Technologies


What is bulk messaging? How does bulk SMS help your business?

Bulk SMS also referred as bulk messaging simply means sending out a large number of SMS for delivery to targeted mobile numbers. A good bulk SMS Service provider will make the process of sending out these many messages easy with the click of a button. Bulk SMS helps businesses and enterprises to send out important information to their customers. Bulk messaging is widely used for transactions, promotions and mobile marketing.

What’s the difference between transactional and promotional SMS?

Transactional SMS are those that the users have opted to receive and they are usually generated by machine/API whereas promotional SMSs are bulk messages not specific to optin users. 

What are the benefits of bulk SMS for business?

Most businesses usually look for cheap bulk messaging, free bulk SMS or cheap SMS Service provider in India. What they don’t realize is bulk messaging by default is less expensive than any other medium of transactional or promotional communication. The following are the benefits of messaging that’s how business can use bulk SMS services–

  1. Sending of personalized and customized information
  2. Brand awareness to existing users or new users
  3. You can send critical alerts to users. Stock markets and banks use SMS service widely for this purpose.
  4. This is an effective tool for internal or organizational communication
  5. It is still the fastest way to delivery any kind of information.
  6. Automation within a business is not possible without online SMS services.

How to choose the best bulk messaging partner?

A good messaging partner will care for your recipients as much as you do. The following can be the parameters to choose the best Bulk SMS Service provider–

  1. Easy API: Sending bulk SMS to lakhs of recipients must come in handy. Your bulk SMS gateway provider must give you a very easy API or admin panel that disseminates SMS via its SMS gateway in a blink.
  2. Sure-shot SMS delivery: The best bulk SMS partner will have re-routing of messages so effectively that each recipient receives the message come what may.
  3. Add-ons: A convenient bulk SMS solutions company should have easy add-ons. For instance, C2SMS various add-ons like bulk sms excel plugin, bulk sms mobile app, rewarding reseller program etc will give you endless opportunities to make your business communication easy, smooth, productive and easy on pocket.
  4. International bulk SMS service: The best bulk messaging provider will give you international bulk SMS gateway facility by default. C2SMS gives you bulk international sms service in 190+ countries across various sectors and industries.

Does C2SMS have dedicated OTP service and does it supports International SMS?

Yes,  we do have OTP sms for International with voice otp backup.

Is DLT mandatory and can I able to send SMS with DLT registration ?

Yes,  DLT registration is mandatory, and you can still able to send API sms with our default sender id for few days.