Here’s how you can use Toll-Free number for your business-
1. Free of Cost Customer Care
Customers generally don’t like spending money to contact your business, and if you are still making them call on your landline or mobile numbers, then this is a problem that needs a quick-fix. A toll-free number does the job pretty easily for you as not only users don’t incur any cost while communicating with your business, your business is recognized by a single 1800 number.
2. Round The Clock Support
When you say 24×7 support, it gives a feeling of relief to the customers that you will always be available to help them through any maintenance and support issues. This increases the credibility of the business and makes your business look more professional.
3. Single Point of Contact
On your toll-free number, businesses can add different extensions for different departments or services and direct the call to the right agent for better handling and low call-drop rate.This way, different types of customers or partners can reach your business with a single number. Dialing different numbers for different services is a thing of the past which not only makes your customers trust you less, but also confuses them.
4. Building Unique Experience
Calling on a toll-free number doesn’t mean that you can’t map the grievances or problems of your customers. It is very convenient to integrate the toll-free number with your existing CRM or other tools to ensure that your support agents can view the entire customer detail and call history etc in one place, without having to ask the same questions every time they call.This helps your agents and service providers offer a unique and fulfilling experience to the customers, which is not only quick and convenient but also has a touch of human interaction.
5. Human Interaction
Customers get a quick resolution to their problems. Yes, have great agents and use clever technology to get the perfect mix of customer support that will ultimately get you the medal of customer loyalty.
6. Self-Service Medium
According to a consumer survey, self-service is a convenient way to offer support on customer issues, making self-service a vital aspect of the overall customer care experience.
7. Easy To Remember Number
It is easier for customers to recall and remember an 1800 toll-free number, and knowing that they won’t be charged for it makes your business trusted in the eyes of a customer.The trust factor besides high recall makes it easier for customers to connect with your business quickly, further enhancing their level of satisfaction.
8. Faster Problem Resolution
When customers call on a toll free number, they understand that they won’t be charged for it and they will directly get connected to the right agent for their query resolution. Having a business toll-free number not only makes your customers feel at ease while connecting with your business but also ensures them faster problem resolution.