Toll- Free numbers

Here’s how you can use Toll-Free number for your business-

1. Free of Cost Customer Care 

Customers generally don’t like spending money to contact your business, and if you are still making them call on your landline or mobile numbers, then this is a problem that needs a quick-fix. A toll-free number does the job pretty easily for you as not only users don’t incur any cost while communicating with your business, your business is recognized by a single 1800 number.

2.  Round The Clock Support 

When you say 24×7 support, it gives a feeling of relief to the customers that you will always be available to help them through any maintenance and support issues. This increases the credibility of the business and makes your business look more professional.

3. Single Point of Contact 

 On your toll-free number, businesses can add different extensions for different departments or services and direct the call to the right agent for better handling and low call-drop rate.This way, different types of customers or partners can reach your business with a single number. Dialing different numbers for different services is a thing of the past which not only makes your customers trust you less, but also confuses them.

4. Building Unique Experience 

Calling on a toll-free number doesn’t mean that you can’t map the grievances or problems of your customers. It is very convenient to integrate the toll-free number with your existing CRM or other tools to ensure that your support agents can view the entire customer detail and call history etc in one place, without having to ask the same questions every time they call.This helps your agents and service providers offer a unique and fulfilling experience to the customers, which is not only quick and convenient but also has a touch of human interaction.

5. Human Interaction 

 Customers get a quick resolution to their problems. Yes, have great agents and use clever technology to get the perfect mix of customer support that will ultimately get you the medal of customer loyalty.

6. Self-Service Medium 

According to a consumer survey, self-service is a convenient way to offer support on customer issues, making self-service a vital aspect of the overall customer care experience.

7. Easy To Remember Number 

It is easier for customers to recall and remember an 1800 toll-free number, and knowing that they won’t be charged for it makes your business trusted in the eyes of a customer.The trust factor besides high recall makes it easier for customers to connect with your business quickly, further enhancing their level of satisfaction.

8. Faster Problem Resolution 

When customers call on a toll free number, they understand that they won’t be charged for it and they will directly get connected to the right agent for their query resolution. Having a business toll-free number not only makes your customers feel at ease while connecting with your business but also ensures them faster problem resolution.

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Enjoy the experience, C2SMS is the right choice for you and your business!

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What is bulk messaging? How does bulk SMS help your business?

Bulk SMS also referred as bulk messaging simply means sending out a large number of SMS for delivery to targeted mobile numbers. A good bulk SMS Service provider will make the process of sending out these many messages easy with the click of a button. Bulk SMS helps businesses and enterprises to send out important information to their customers. Bulk messaging is widely used for transactions, promotions and mobile marketing.

What’s the difference between transactional and promotional SMS?

Transactional SMS are those that the users have opted to receive and they are usually generated by machine/API whereas promotional SMSs are bulk messages not specific to optin users. 

What are the benefits of bulk SMS for business?

Most businesses usually look for cheap bulk messaging, free bulk SMS or cheap SMS Service provider in India. What they don’t realize is bulk messaging by default is less expensive than any other medium of transactional or promotional communication. The following are the benefits of messaging that’s how business can use bulk SMS services–

  1. Sending of personalized and customized information
  2. Brand awareness to existing users or new users
  3. You can send critical alerts to users. Stock markets and banks use SMS service widely for this purpose.
  4. This is an effective tool for internal or organizational communication
  5. It is still the fastest way to delivery any kind of information.
  6. Automation within a business is not possible without online SMS services.

How to choose the best bulk messaging partner?

A good messaging partner will care for your recipients as much as you do. The following can be the parameters to choose the best Bulk SMS Service provider–

  1. Easy API: Sending bulk SMS to lakhs of recipients must come in handy. Your bulk SMS gateway provider must give you a very easy API or admin panel that disseminates SMS via its SMS gateway in a blink.
  2. Sure-shot SMS delivery: The best bulk SMS partner will have re-routing of messages so effectively that each recipient receives the message come what may.
  3. Add-ons: A convenient bulk SMS solutions company should have easy add-ons. For instance, C2SMS various add-ons like bulk sms excel plugin, bulk sms mobile app, rewarding reseller program etc will give you endless opportunities to make your business communication easy, smooth, productive and easy on pocket.
  4. International bulk SMS service: The best bulk messaging provider will give you international bulk SMS gateway facility by default. C2SMS gives you bulk international sms service in 190+ countries across various sectors and industries.

Does C2SMS have dedicated OTP service and does it supports International SMS?

Yes,  we do have OTP sms for International with voice otp backup.

Is DLT mandatory and can I able to send SMS with DLT registration ?

Yes,  DLT registration is mandatory, and you can still able to send API sms with our default sender id for few days.