A client is a leading cargo management and logistics solution organization. With 100+ branches pan India. They provide their services to and from all parts of the country. They are well-known for their tailored solutions for customers along with additional value-added services. They came to us with problems:

• • They only a single line was available, hence multiple callers could not be entertained at the same time
  • Customer calls had to wait in queue for their turn
  • The recording facility was unavailable due to which the call data could not be captured
  • Auditing and verification of calls were absent. which would enable them to capture essential and vital customer data

Solution:

C2sms setup comprised of a virtual phone number along with an IVR. Automatic call recording was an aid to conduct proven audit and verification. And, real-time follow-up reminders helped them to reach back to the missed customer calls.
A client saw a remarkable upgrade in their on-call customer communication while being able to determine their actual call volume. They are very happy with:

• Up to 65% higher retention in saving missed calls from customers
• A decrease in their customer churn
• An apparent increase in on-call deal closures