ivr-solution-for-logistic-company
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  • October 3, 2019
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A client is a leading cargo management and logistics solution organization. With 100+ branches pan India. They provide their services to and from all parts of the country. They are well-known for their tailored solutions for customers along with additional value-added services. They came to us with problems:

    • They only a single line was available, hence multiple callers could not be entertained at the same time
    • Customer calls had to wait in queue for their turn
    • The recording facility was unavailable due to which the call data could not be captured
    • Auditing and verification of calls were absent. which would enable them to capture essential and vital customer data

Solution:

C2sms setup comprised of a virtual phone number along with an IVR. Automatic call recording was an aid to conduct proven audit and verification. And, real-time follow-up reminders helped them to reach back to the missed customer calls.
A client saw a remarkable upgrade in their on-call customer communication while being able to determine their actual call volume. They are very happy with:

  • Up to 65% higher retention in saving missed calls from customers
  • A decrease in their customer churn
  • An apparent increase in on-call deal closures

Ready to Get Started?

Enjoy the experience, C2SMS is the right choice for you and your business!

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What is bulk messaging? How does bulk SMS help your business?

Bulk SMS also referred as bulk messaging simply means sending out a large number of SMS for delivery to targeted mobile numbers. A good bulk SMS Service provider will make the process of sending out these many messages easy with the click of a button. Bulk SMS helps businesses and enterprises to send out important information to their customers. Bulk messaging is widely used for transactions, promotions and mobile marketing.

What’s the difference between transactional and promotional SMS?

Transactional SMS are those that the users have opted to receive and they are usually generated by machine/API whereas promotional SMSs are bulk messages not specific to optin users. 

What are the benefits of bulk SMS for business?

Most businesses usually look for cheap bulk messaging, free bulk SMS or cheap SMS Service provider in India. What they don’t realize is bulk messaging by default is less expensive than any other medium of transactional or promotional communication. The following are the benefits of messaging that’s how business can use bulk SMS services–

  1. Sending of personalized and customized information
  2. Brand awareness to existing users or new users
  3. You can send critical alerts to users. Stock markets and banks use SMS service widely for this purpose.
  4. This is an effective tool for internal or organizational communication
  5. It is still the fastest way to delivery any kind of information.
  6. Automation within a business is not possible without online SMS services.

How to choose the best bulk messaging partner?

A good messaging partner will care for your recipients as much as you do. The following can be the parameters to choose the best Bulk SMS Service provider–

  1. Easy API: Sending bulk SMS to lakhs of recipients must come in handy. Your bulk SMS gateway provider must give you a very easy API or admin panel that disseminates SMS via its SMS gateway in a blink.
  2. Sure-shot SMS delivery: The best bulk SMS partner will have re-routing of messages so effectively that each recipient receives the message come what may.
  3. Add-ons: A convenient bulk SMS solutions company should have easy add-ons. For instance, C2SMS various add-ons like bulk sms excel plugin, bulk sms mobile app, rewarding reseller program etc will give you endless opportunities to make your business communication easy, smooth, productive and easy on pocket.
  4. International bulk SMS service: The best bulk messaging provider will give you international bulk SMS gateway facility by default. C2SMS gives you bulk international sms service in 190+ countries across various sectors and industries.

Does C2SMS have dedicated OTP service and does it supports International SMS?

Yes,  we do have OTP sms for International with voice otp backup.