Business marketing has changed drastically over the years, and business owners are now under pressure to adapt and thrive within this new competitive environment. In a world where companies are competing hard to reach the pinnacle of success, businesses need to stay relevant and be available to their customers 24/7.
To ensure this, many companies have started availing toll-free number services to strengthen customer relationships, maintain brand recognition, track consumer behavior, and improve customer retention rates. A toll-free number is an indispensable asset that helps businesses grow over time. It allows your customers to call your business for free and the toll-free call’s cost is borne by companies (who are usually the toll-free subscribers), and not the calling party (customers).
Although brands may understand the significance, many still do not know how to get a toll-free number for business. One of the first steps in getting a toll-free number is to identify a service provider with the right rates and package for you. Investigate if the Toll Free Number Services provider offers all the features that you are looking for. You can then choose a prefix for your number. Although 800 is quite common, you can also choose other numbers such as 833, 844, 855, 866, 877, etc. Once you choose a number, all that remains to be done is setting up the account and assigning the number to an existing phone line.
What is a Toll-Free Number Services and How Does it Work?
Toll-free numbers are telephone numbers with distinct three-digit codes that can be dialed from landlines with no charge to the person placing the call. Such numbers allow callers to reach businesses and/or individuals out of the area without being charged a long-distance fee for the call.
Toll-free numbers are particularly common for customer-service calling. Toll-free service has traditionally provided potential customers and others with a free and convenient way to contact businesses. Wireless callers, however, will be charged for the airtime minutes used during a toll-free call unless they have an “unlimited calling” plan. Customers can also send text messages to toll-free numbers, so long as those numbers are “text enabled,” and businesses can send texts in response.
Benefits of using Toll-free Numbers Services -C2sms
Using toll-free numbers has many advantages. It gives you both short term as well as long term benefits, which saves a significant amount on your cost and fetches more leads to your business.
Below mentioned are six such great benefits of using Toll-free numbers for your business.
1. Better customer service
Customers often prefer communicating with a business, be it before making a purchase decision or for post-sale services. Companies will have to ensure a smooth and uninterrupted communication process between customers and the support team. That is the only way they can enhance the customer experience and retain their loyal customers.
With toll-free numbers, businesses can enable customers to instantly connect with their support agents to get their issues resolved, which, as a result, improves engagement and customer satisfaction rates.
2. The portability factor
Toll-free numbers are portable; therefore, companies can retain their old number for receiving essential business calls. They do not have to switch to another number when relocating their business to a different location. As a result, companies will not face any disruption in handling customer communications.
3. Strengthens your brand image
On a fundamental level, having a free number that your end-users can dial to have a quick chat and get their issues solved makes your organization look good. C2sms Service of this kind is imperative for a business that is willing to take that extra step to help its customer and maintain its brand image.
Toll-free numbers come with considerable trust benefits. They are highly recognizable as business contact numbers, and an organization that uses them is unlikely to be seen as a small-time operation. These numbers can be highly useful as a catchall identifier that users will trust.
4. Acts as a marketing instrument
Promoting your toll-free numbers on marketing platforms can maximize the turn out of the customers instantly. Companies can also take advantage of the ‘click-to-call’ feature by directly linking their toll-free numbers with call extensions.
According to Google, a majority of search users connect with a business directly through the ‘click-to-call’ option. They find it convenient and easy when compared to other methods of communication.
5. It is cost-effective
Today, toll-free numbers services are easy to set up & affordable for businesses of all kinds. The subscription rates for these services are lower than regular telephone services. Service providers offer affordable monthly plans or cloud options (pay as you go), which don’t need a contract.
6. Cloud advantage
Toll-free numbers work with cloud platforms, which gives it additional advantages over the traditional phone system. Cloud communication platforms provide maximum uptime and robust infrastructure, which helps companies build better customer experience.